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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Update hardware, software and documentation inventories
   • Access hardware, software and documentation inventories according to organisational procedures
   • Update hardware, software and documentation inventories according to organisational procedures
   • Update software licenses and upgrade software according to organisational procedures
   • Record and organise documentation storage
2. Maintain hardware, software and documentation inventories
   • Examine and perform maintenance on hardware, software and documentation inventories according to organisational procedures
   • Document maintenance procedures performed according to organisational procedures
   • Store technical documentation according to organisational policies and procedures
   • Access and disseminate technical documentation as required
3. Finalise inventory maintenance activities
   • Record maintenance activities according to organisational procedures
   • Store hardware, software and equipment that is not in use, according to technical manuals
   • Escalate maintenance problems to required personnel according to organisational procedures
   • Report completion of maintenance activities to required personnel

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

update and maintain at least one of each hardware and software inventories according to identified storage and retrieval policy and organisational procedures

update and maintain at least two documentation inventories according to identified storage and retrieval policy and organisational procedures, including:

user documentation

technical manuals

create a profile and description for hardware inventories.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational procedures including:

hardware, software and documentation inventory access

hardware, software and documentation inventory updates

software licenses and software upgrades

hardware, software and documentation inventory maintenance

maintenance documentation and recording

escalation procedures

technical documentation processes

software licensing requirements

inventory principles and procedures.

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